Technical Writer

Technical Writer - Europe (60%, Fully Remote)

About us
At LimeFlight, we're revolutionizing inflight service management with an innovative SaaS solution, helping airlines significantly reduce food waste, fuel consumption, operational costs, and CO₂ emissions. Our vision is clear: creating a sustainable, zero-waste future for aviation. Join our agile, fully remote team, dedicated to making a meaningful environmental impact through cutting-edge technology.

Role Overview

As a Technical Writer, you will report to our Head of Communications and collaborate closely with the Product Team to create a high-value, clear and easy to understand product documentation.

Key Responsibilities

• Own the Documentation Process: Take full ownership of the end-to-end documentation lifecycle, from planning and content creation to review, approval, and publication.

• Create and Edit Technical Documentation: Write, edit, and maintain comprehensive user manuals, product documentation, and helper texts to ensure users have clear and accurate information.

• Develop Instructional Materials: Design clear and concise step-by-step instructions for users, incorporating screenshots, diagrams, and videos when necessary to enhance understanding.

• Update Learning Materials: Regularly update internal and external learning materials to ensure all teams know how to use the solution effectively.

• Update and Revise Existing Documents: Regularly update existing documentation to reflect new features, improvements, or changes in the products.

• Ensure Consistency and Clarity: Review documents for consistency in style, tone, and terminology to ensure clarity for diverse audiences.

• Manage Version Control: Track document versions and revisions to maintain accurate historical records and ensure the latest information is always available.

• Develop Help Systems: Build and maintain user-facing help systems, FAQs, and troubleshooting guides to assist users in resolving issues independently.

• Prepare Release Notes: Write detailed internal and external release notes for software updates highlighting new features, bug fixes, and changes.

• Conduct Usability Testing: Collaborate with QA teams to test documentation for accuracy and ease of use, incorporating feedback for continuous improvement.

What will make you successful

• Technical Writing – 1–2 years of professional experience in technical writing, preferably within the aviation industry or a similarly complex technical environment.

• Proficiency in Writing Tools – Familiarity with content management systems (CMS) such as Paligo, and strong working knowledge of documentation tools including Microsoft Word, Excel, and PowerPoint.

• Aviation and Inflight Services Knowledge – Understanding of aviation industry standards and workflows, particularly in areas such as load planning, meal planning, flight ordering, and inventory management.

• Learning Development – Ability to design and structure content for educational purposes, supporting user onboarding, team training, and product adoption through well-organized and engaging learning materials.

• Version Control – Experience managing document versions and revisions to ensure accuracy, traceability, and up-to-date information.

• Usability Testing – Ability to conduct usability testing for documentation to validate clarity and effectiveness, incorporating feedback to drive continuous improvement.

• Visual Content Integration – Competence in creating and integrating visual assets such as screenshots, diagrams, flowcharts, or videos to support written content.

• Cross-Functional Collaboration – Strong collaboration skills to work effectively with product, development, QA, marketing, IT, and customer service teams.

• Attention to Detail – Exceptional attention to detail to maintain consistency in style, tone, structure, and terminology across all content.

• Language Proficiency – Excellent written and verbal communication skills in English (C1 level or higher), essential for creating clear, concise, and user-friendly documentation.

Human Skills

• Problem Solving Skills – The ability to approach challenges with a curious and solutions-oriented mindset. This includes identifying gaps in information, asking the right questions, and collaborating with others to clearly communicate complex ideas.

• Communication Skills – The ability to convey information clearly and effectively, both verbally and in writing. Strong communication also involves active listening and the ability to adapt your message to different audiences.

• Creativity – Thinking outside the box to develop innovative ways of presenting information and solving content-related challenges.

• Motivational Skills – The ability to inspire and align others by clearly conveying the product vision in a way that is engaging, persuasive, and universally understood.

• Teamwork – The ability to work collaboratively toward a common goal. This includes open communication, conflict resolution, and being a reliable team member in cross-functional environments.

• Flexibility – The ability to adapt to change, embrace feedback, and reflect on decisions with the willingness to adjust course when needed.

Why LimeFlight

Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.

Experience an engaging, dynamic company culture that values your contributions, creativity, and commitment to shaping a zero-waste future for aviation!